Refund policy
Return & Refund Policy
Last updated: July 10, 2026
At Bluegrass Fragrance Co., we stand behind the authenticity of the products we sell and carefully inspect orders before shipment. Because fragrances, decants, and samples are personal-use products that may be affected by opening, handling, storage, or contamination, most purchases are considered final sale.
Please review this policy carefully before completing your purchase. By placing an order with Bluegrass Fragrance Co., you acknowledge and agree to the terms below.
1. Return Eligibility
Return requests are considered only for eligible unopened full-size fragrance bottles and must be submitted within 7 calendar days of confirmed delivery.
To qualify for consideration, the item must:
- Remain completely sealed, unopened, unused, and untested;
- Be returned in its original manufacturer packaging;
- Show no evidence of tampering, wear, alteration, misuse, or damage;
- Include all original components, inserts, sleeves, boxes, caps, and accessories; and
- Be accompanied by a valid Bluegrass Fragrance Co. order number or proof of purchase.
Submitting a return request does not automatically guarantee approval. All returns require prior written authorization from Bluegrass Fragrance Co.
To request authorization, email TheBluegrassfc@gmail.com within 7 calendar days of delivery and include your order number, the item you wish to return, and the reason for the request.
Items sent back without prior authorization, delivered after the approved return period, or returned in a condition that does not meet this policy may be refused and returned to the sender.
2. Final-Sale and Non-Returnable Items
The following items are final sale and are not eligible for return, refund, or exchange unless they arrive damaged, defective, or incorrect:
- Decants, travel sprays, discovery sizes, and fragrance samples;
- Opened, sprayed, tested, or used fragrance bottles;
- Products with broken, removed, altered, or damaged seals;
- Products missing original packaging or components;
- Sale, clearance, promotional, or specially discounted items;
- Gift cards;
- Special-order, personalized, or custom-prepared items; and
- Items damaged after delivery through misuse, improper handling, or improper storage.
Decants, samples, and travel sizes cannot be returned because they are prepared as personal-use fragrance products and cannot be safely restocked or resold after leaving our control.
3. Return Shipping
Unless the return is the result of an error by Bluegrass Fragrance Co., the customer is responsible for all return-shipping costs.
Approved returns must be shipped using a trackable and appropriately insured shipping method. Bluegrass Fragrance Co. is not responsible for return packages that are lost, delayed, damaged, or misdirected before they are received by us.
Return authorization instructions will specify the return deadline and return address. Approved items must be shipped within the stated authorization period. Do not send returns to an address shown on a shipping label without first receiving return instructions.
Original shipping charges, expedited shipping charges, package-protection charges, and other delivery-related fees are nonrefundable unless the return resulted from an error by Bluegrass Fragrance Co. or applicable law requires otherwise.
4. Damaged, Defective, Broken, Leaking, or Incorrect Orders
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, broken, leaking, materially incomplete, or different from the item ordered, contact us within 48 hours of confirmed delivery at TheBluegrassfc@gmail.com.
Your email must include:
- Your order number;
- A clear description of the issue;
- Clear photographs of the product;
- Photographs of the internal and external shipping packaging;
- A photograph of the shipping label; and
- Video evidence when reasonably requested to document leakage, sprayer failure, or another condition that cannot be confirmed through photographs alone.
Please retain the product, all packaging materials, and the shipping carton while the claim is being reviewed. Discarding the item or packaging before the review is completed may prevent us from verifying the claim.
Claims submitted after the 48-hour reporting period may be denied when the passage of time prevents us from determining whether the issue existed at delivery. This limitation does not reduce any rights that cannot legally be waived.
When a claim is verified, Bluegrass Fragrance Co. may provide, as appropriate, a replacement, replacement component, store credit, partial refund, or refund to the original payment method.
5. Product Appearance and Manufacturer Variations
Fragrance manufacturers may change packaging, labels, bottle details, cap designs, batch codes, boxes, ingredient disclosures, or presentation without notice. Minor cosmetic differences that do not affect the authenticity or normal use of the product are not considered defects.
Minor settling, air space, fill-level variation, color variation, or cosmetic imperfections may occur because of manufacturing tolerances, fragrance composition, transport, temperature changes, or the decanting process. These conditions do not automatically indicate damage, leakage, dilution, or inauthenticity.
6. Fragrance Preference and Performance
Fragrance perception and performance are subjective and may vary based on skin chemistry, application method, temperature, humidity, environment, storage conditions, olfactory fatigue, reformulation, and individual expectations.
Bluegrass Fragrance Co. does not guarantee that a fragrance will meet a customer's personal preference or expectations regarding scent, sweetness, strength, longevity, projection, sillage, compliments, similarity to a prior batch, or performance on a particular person's skin.
A dislike of the scent, a change of mind, buyer's remorse, or dissatisfaction with subjective fragrance performance does not qualify an item for return or refund.
Customers who are unfamiliar with a fragrance are strongly encouraged to purchase a sample or smaller decant before purchasing a larger size.
7. Improper Handling, Storage, or Misuse
Bluegrass Fragrance Co. is not responsible for damage or performance changes caused after delivery by:
- Dropping, impact, crushing, or rough handling;
- Improper opening, disassembly, modification, or attempted repair;
- Exposure to excessive heat, direct sunlight, freezing temperatures, moisture, or rapid temperature changes;
- Storage in a vehicle, bathroom, windowsill, or other unsuitable environment;
- Improper transport after delivery;
- Use inconsistent with the product's intended purpose; or
- Normal wear and tear.
Products should be stored upright in a cool, dry location away from direct sunlight and extreme temperatures.
8. Order Changes and Cancellations
Orders begin processing shortly after they are placed. Cancellation or modification requests are not guaranteed.
To request a cancellation or change, contact TheBluegrassfc@gmail.com as soon as possible. Once an order has entered fulfillment, been prepared, had a shipping label created, or been transferred to the carrier, it may no longer be eligible for cancellation or modification.
An order is not considered canceled until Bluegrass Fragrance Co. confirms the cancellation in writing.
If an order is canceled before shipment and a refund is approved, the refund will be returned to the original payment method. Any delay between cancellation and the disappearance of a pending authorization may depend on the customer's financial institution.
9. Shipping Delays, Lost Packages, and Delivery Issues
Estimated transit dates are provided as estimates and are not guaranteed unless expressly stated otherwise. Carrier delays caused by weather, service interruptions, seasonal volume, incorrect routing, security screening, or other circumstances outside our control may affect delivery.
Bluegrass Fragrance Co. will provide available tracking information and may assist the customer with an eligible carrier inquiry or claim. Customers must cooperate by providing any documentation, photographs, affidavits, or other information requested by Bluegrass Fragrance Co., the carrier, or the package-protection provider.
A package marked delivered by the carrier is generally considered delivered to the shipping address provided at checkout. If tracking shows delivery but the package cannot be located, the customer should promptly check with household members, neighbors, building management, mailrooms, and the delivering carrier before contacting us.
Reports involving missing packages, suspected theft, or disputed delivery must be submitted promptly. Bluegrass Fragrance Co. may require written confirmation from the carrier, a missing-mail inquiry, a police report, an identity verification, or a signed declaration before determining whether a replacement, credit, or refund is available.
Bluegrass Fragrance Co. does not guarantee reimbursement for packages lost or stolen after confirmed delivery. Any resolution will depend on the available evidence, carrier findings, package-protection coverage, and applicable law.
10. Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
Bluegrass Fragrance Co. is not responsible for delivery failure, delay, return-to-sender charges, or loss resulting from an address entered incorrectly or incompletely by the customer.
If a package is returned to us because of an incorrect address, incomplete address, failed delivery attempt, refusal, or failure to claim the package, the customer may be responsible for the original shipping charge, return shipping charge, and any cost required to reship the order.
Any refund approved for a returned-to-sender order may be reduced by nonrefundable shipping costs and carrier fees, where permitted by law.
11. Refused and Unclaimed Packages
Refusing delivery or failing to retrieve a package does not automatically constitute an approved return or cancellation.
Refused or unclaimed packages will be reviewed after they are returned to and received by Bluegrass Fragrance Co. Any refund remains subject to this policy and may exclude original shipping charges, return-shipping charges, and other carrier-assessed fees, where permitted by law.
12. Return Inspection and Refund Approval
After an authorized return is received, Bluegrass Fragrance Co. will inspect the item to confirm that it meets the return requirements.
We will notify the customer whether the return has been approved or denied. Bluegrass Fragrance Co. reserves the right to deny a refund if the item has been opened, used, sprayed, altered, damaged, substituted, tampered with, or returned without all original components.
We may also deny a return when the returned item does not match the product originally shipped or when the condition of the product prevents it from being resold as new.
13. Refund Processing Time
Approved refunds are issued to the original payment method used for the purchase. We cannot ordinarily redirect a refund to a different card, bank account, or payment method.
After Bluegrass Fragrance Co. submits a refund, the time required for the funds to appear in the customer's account is controlled by the bank, card issuer, or payment provider.
Please allow approximately 5 to 10 business days after the refund is issued for it to appear on your statement. Processing times vary by financial institution, and Bluegrass Fragrance Co. cannot accelerate or control the bank's posting process.
In some cases, an original pending charge may disappear rather than appearing as a separate refund transaction. Customers should contact their bank or card issuer for clarification regarding how the credit will appear.
If more than 10 business days have passed since you received written confirmation that a refund was issued, contact your bank or card issuer first. You may then email us for available confirmation or transaction-reference information.
14. Exchanges
We do not offer direct exchanges. When an eligible return is approved, the customer may place a separate order for the desired product.
Replacement of an item reported as damaged, defective, or incorrect is handled separately under the claims process described above and is subject to product availability.
15. Promotions, Discount Codes, and Free Gifts
Discounts and promotional offers cannot be applied retroactively unless expressly stated otherwise.
When a refund reduces an order below the minimum purchase requirement for a promotion, the value of the promotion, discount, or complimentary item may be deducted from the refund where permitted by law.
Complimentary samples, gifts with purchase, and other promotional items must be returned unopened with the qualifying merchandise when requested. If they are not returned, their stated or reasonable retail value may be deducted from the refund where permitted by law.
16. Payment Disputes and Chargebacks
Customers are encouraged to contact Bluegrass Fragrance Co. before initiating a payment dispute so that we have a reasonable opportunity to investigate and resolve the matter.
Filing a chargeback does not replace the requirements of this return policy and does not automatically establish eligibility for a refund.
When a dispute is filed, Bluegrass Fragrance Co. may provide the payment processor or financial institution with relevant transaction records, including the order confirmation, policy acceptance, customer communications, fulfillment records, tracking information, delivery confirmation, refund records, and evidence relating to the claim.
Orders associated with confirmed fraud, abusive purchasing activity, false claims, repeated unauthorized disputes, return fraud, or policy manipulation may be canceled or restricted from future purchases, to the extent permitted by law.
17. Independent Retailer and Decant Disclaimer
Bluegrass Fragrance Co. is an independent fragrance retailer and decanting business. We sell authentic fragrance products that are lawfully sourced through our inventory channels.
When applicable, original fragrance is transferred from a full-size bottle into a smaller, independently labeled atomizer by Bluegrass Fragrance Co. The manufacturer of the original fragrance does not perform or supervise this decanting process.
Unless expressly stated otherwise, Bluegrass Fragrance Co. is not affiliated with, authorized by, endorsed by, sponsored by, or otherwise officially connected to the fragrance manufacturers or trademark owners referenced on our website. Brand names and trademarks are used solely to identify the original fragrance contained in the product.
18. Legal Rights
Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded, restricted, or waived under applicable law.
If any provision of this policy conflicts with a mandatory legal requirement, the mandatory requirement will control only to the extent of that conflict, and the remaining provisions will continue to apply.
19. Contact Information
Questions, return requests, and order-related claims should be directed to:
Bluegrass Fragrance Co.
Email: TheBluegrassfc@gmail.com
Please include your order number in all communications so that we can locate and review your purchase.